|Frequently Asked Questions About Our Wedding Favors and Gifts
Can I place an order via Fax or Mail?
In addition to online and phone orders, Wedding Favors ETC gladly accepts both fax (404-437-7959) and mail-in orders. All faxed and mailed orders must be placed using the order form we provide. So that our customers will have the peace of mind that comes from knowing their order has been received, we provide email confirmation on faxed and mailed orders just as we do on every other order we receive.
Can I pay for my order using a check, money order, or cashier’s check?
Wedding Favors ETC accepts payment via check, money order, or cashier’s check on mail-in orders only. These forms of payment should be made payable to “Wedding Favors ETC” and must accompany the order form that we provide.
Are their any additional costs for personalization on items?
Wedding Favors ETC takes the guesswork out of the ordering process by including personalization in the cost of our items where personalization is an option. There are no hidden fees or additional markups for making your favor or gift uniquely yours.
Favor and Gift Shipping Information
What is the normal shipping time I can expect for my items?
Wedding Favors ETC utilizes UPS Ground as the primary shipping method for all of our times unless otherwise indicated or necessary. For planning purposes, we provide the estimated shipping times on our favors and gifts shipping from our main office and warehouse in Georgia. We do offer expedited shipping methods via UPS Next Day Air and UPS Second Day Air for those favors or gifts that are needed in a hurry. We utilize USPS Priority mail for sample orders, which provides 2-3 day shipping time.
How will I know when my items have shipped?
Wedding Favors ETC strives to keep the communication loop open and provide the most up-to-date information concerning our customer’s orders. Once your wedding favors or gifts are enroute to you, we provide a UPS tracking number to our customers via the email address they provide during the checkout process. Please note that there is a slight delay for tracking numbers to go active, and in most cases the item is already enroute when the tracking results will become visible via our shipper’s website.
I ordered my favors and picked 2nd day or next day air; it’s been one or two days and I still have not received my items and I would like to know why.
Wedding Favors ETC offers expedited shipping methods (Next Day Air and Second Day Air) for those cases when our customers need their favors in a hurry. While we take every measure possible to expedite our favors and gifts out the door, especially in these cases, expedited shipping method only affects the enroute shipping time and does not eliminate the processing time on any order. Particularly with personalized items, the 5-7 business days may still be necessary to produce the items. In every case, we will ship our items via the expedited method requested and along the way will make every effort to shorten the processing time as much as possible. If you have a particular wedding favor or wedding gift need that must be met in a rush, we encourage you to email us or use our live chat feature to discuss your needs.
I only received a portion of my order; what is the reason for the partial shipment?
We may at times utilize split shipping methods to deliver your items. This is due to some of our personalized items shipping directly from our manufactures rather than our main offices in Georgia. While in most cases we strive to have all of your favors and gifts arrive at the same time, we may ship items separately so as to not delay the arrival of items that are in stock and available; we want our customers to have the peace of mind that comes from having the items in their hands as soon as possible.
If I am not going to be home on the delivery date or desire for UPS to leave the item with a neighbor or at a specific place at my residence, can you coordinate that for me?
Wedding Favors ETC is not afforded with the ability to talk to the shipping company’s regional facilities or local delivery drivers and thus cannot relay specific and/or special concerns. We have, however, contacted them on the issue and they have indicated the best way to have your items left with a neighbor, bellman, or at a specific location at the delivery address is to leave a signed note for the driver with instructions indicating where or with whom the package should be left. Please note that UPS has told us that in all cases, driver discretion will prevail, which includes non-delivery if no one is home during times of in-climate weather in in areas assessed to be suspect for theft or damage to the items.
What should I do if I have not received my items by the “Request By Date” I indicated?
We provide our customers with the ability to indicate a “Request By Date” during the checkout process so that we can best plan for the arrival of their favors and gifts and ensure that an appropriate shipping method has been selected. We also use it to assess the ability to fulfill orders based on any backorders that may occur on short or no-notice. This date, however, is not a contract whereby we guarantee delivery by. We operate via our normal processing times and normal shipping times in all cases and will use these dates to help us identify where we will contact our customers if items are to be delayed for any reason. Rest assured that our staff will contact you in cases where items will be delayed past this date, as we understand that timely arrival of your favors and gifts is extremely important and peace of mind goes a long way during your event planning and execution.
Wedding Favor and Gift Satisfaction Guarantee
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If I am not satisfied with my order and desire to return it, are there any items that cannot be returned under any circumstances?
Customer satisfaction is our ultimate goal, and we make every effort to ensure our customers get the perfect favor or gift for their event. In those cases where our favors and/or gifts do not meet our customer’s every expectation, we will gladly allow those items to be returned for a full refund (minus the shipping costs.) Refunds however, do not apply nor are they possible for any of our personalized and edible items. If there is any question on whether an item is considered “personalized” or “edible”, it is the customer’s responsibility to contact us and obtain such determination prior to ordering. In many cases samples of personalized and edible items can be purchased for your buying confidence. Thus, on other than personalized and edible items, we have a very generous return policy that aims to perfect not only our wedding favors, but also our customer service and satisfaction.
Do the product images depict the actual size of the favors and gifts?
We strive to provide the best representation of our favors; in most cases, due to limitations with the internet and to counteract any potential resolution issues on some systems, product images are enlarged to enhance detail and overall visibility. Thus, product images do not always depict the actual size of the item. We make every effort to provide accurate product dimensions in the description of each item. In all cases, particularly those where dimensions may not be provided on the site, we encourage our customers to contact one of our favor specialists in customer service to discuss the actual dimensions of the item; that way we can ensure that a particular favor will fully meet your needs.